6zzz Privacy Policy — How We Collect, Use, and Protect Your Personal Data

1 Who We Are

6zzz is an online betting and casino platform operating at https://6zzz.bio, offering sports betting, live casino games, slots, and related entertainment services to adult users in Bangladesh. References to "6zzz", "we", "us", and "our" throughout this Privacy Policy refer to the operator of the 6zzz platform.

As operator of the 6zzz platform, we act as the data controller in respect of the personal data of registered users and visitors to the site. This means we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf — such as payment processors or game studios — those parties act as data processors under our instructions.

For any privacy-related queries, your primary point of contact is our data support team, reachable at [email protected]. Our standard response time for privacy requests is within 5 business days, with complex requests resolved within 30 calendar days.

2 Data We Collect

6zzz collects personal data in the following categories. We do not collect any category of data not listed here without first updating this Privacy Policy and notifying affected users.

2.1 Identity and Registration Data

• Full legal name as it appears on your government-issued identity document;
• Date of birth (used for age verification — users must be 21 or older);
• Gender (optional, used for personalisation purposes only);
• Residential address in Bangladesh (city, district, postal code);
• Username chosen at registration.

2.2 Contact Data

• Mobile phone number (used for account notifications and bKash/Nagad payment association);
• Email address (used for account communications, support, and promotional messages where consent is given).

2.3 Identity Verification (KYC) Documents

• Scanned copy or photograph of Bangladesh National Identity Card (NID), valid passport, or driving licence;
• Selfie or liveness photograph where requested for enhanced identity verification;
• Proof of address document where requested for high-value transactions.

2.4 Financial and Transaction Data

• bKash, Nagad, Rocket, or Upay mobile wallet number (last 4 digits stored; full number used for transaction processing only);
• Bank account name and account number where bank transfer is used;
• Deposit amounts, withdrawal amounts, transaction timestamps, and transaction reference numbers;
• Wallet balance history and bonus credit/debit history.

2.5 Gaming and Betting Activity Data

• Bet placement records including game or market, stake amount, odds, outcome, and settlement time (all in BDT / ৳);
• Casino game session data including game title, provider, session start/end time, bet amounts, and outcome;
• Bonus uptake and wagering requirement fulfilment records.

2.6 Technical and Device Data

• IP address at login and at each session event;
• Device type, operating system, and browser version;
• Session duration and navigation path within the platform;
• Geolocation data at the city/region level (not precise GPS location) where available from IP address.

2.7 Communications Data

• Records of support tickets, live chat transcripts, and email correspondence between you and the 6zzz support team;
• Records of any complaints or disputes formally raised through the 6zzz complaints process.

3 How We Collect Data

6zzz collects personal data through the following channels:

• Registration form: Identity, contact, and demographic data provided when you create your 6zzz account;
• KYC submission portal: Identity documents uploaded as part of the account verification process;
• Payment transactions: Financial data generated when you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or bank transfer;
• Platform activity: Gaming, betting, and navigation data automatically logged by our platform systems during your sessions;
• Cookies and tracking technologies: Technical and behavioural data collected through cookies, web beacons, and similar technologies when you browse the 6zzz site (see Section 7);
• Support communications: Data you provide when you contact 6zzz support via live chat, email, or WhatsApp;
• Third-party verification services: Identity and age verification data returned from third-party KYC providers when we use automated document verification tools.

4 Legal Basis for Processing

6zzz processes personal data under the following legal bases:

Where we process data on the basis of your consent — primarily for marketing communications — you may withdraw that consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

5 How We Use Your Data

The personal data 6zzz collects is used for the following purposes:

• Account management: Creating, maintaining, and administering your 6zzz account, including password resets, account preferences, and notification settings;
• Identity and age verification: Confirming you are 21 years of age or older and that you are who you claim to be, as required by our responsible gaming and anti-fraud obligations;
• Payment processing: Facilitating deposits from and withdrawals to your registered bKash, Nagad, Rocket, Upay, or bank account; confirming transaction accuracy; and resolving payment disputes;
• Game and bet settlement: Recording game sessions and bet outcomes, settling winnings, crediting bonuses, and maintaining your wallet balance accurately;
• Customer support: Responding to your queries, resolving complaints, and maintaining records of support interactions for quality assurance purposes;
• Security and fraud prevention: Detecting and investigating suspicious activity, multiple-account creation, bonus abuse, money laundering, and any other violations of the 6zzz Terms & Conditions;
• Responsible gaming: Monitoring betting patterns for signs of problem gambling and, where appropriate, initiating welfare interventions such as account flags, spending alerts, or temporary restrictions in accordance with our Responsible Gaming Policy;
• Platform improvement: Analysing aggregated and anonymised usage data to improve the design, performance, and content of the 6zzz platform;
• Marketing communications: Sending promotional offers, bonus notifications, and seasonal updates to users who have consented to receive marketing communications. You may opt out at any time.

6 Data Sharing and Disclosure

6zzz does not sell your personal data. We share personal data only in the following limited circumstances:

6.1 Payment Processors

We share the minimum necessary financial data with payment processors — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and international card networks Visa and Mastercard — solely to process your deposit or withdrawal transaction. These processors are bound by their own data protection obligations and may not use your data for any purpose beyond the specific transaction.

6.2 KYC Verification Providers

Where we use automated document verification services to assist with KYC, identity document images may be transmitted to the verification provider for processing. Such providers are contracted by 6zzz as data processors and are prohibited from using submitted data for any purpose other than verifying the document on our behalf.

6.3 Game Studio Providers

Casino game sessions provided by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other studio partners require the transmission of a session token and your anonymised user identifier to the game server. Game providers do not receive your full name, NID, or payment details — only the session identifiers needed to run the game and return the result.

6.4 Legal and Regulatory Disclosure

6zzz may disclose your personal data where required to do so by applicable law, court order, or lawful request from a competent governmental or regulatory authority. We will notify you of any such disclosure request where we are legally permitted to do so.

6.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of 6zzz's assets, user data may be transferred to the successor entity. Affected users will be notified in advance and given the opportunity to close their accounts if they do not wish their data to be transferred.

7 Cookies and Tracking Technologies

The 6zzz platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience. The following categories of cookies are used:

6zzz does not use third-party advertising cookies or cross-site tracking cookies. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary or security cookies may prevent you from accessing certain platform features or logging in securely.

8 Data Retention

6zzz retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

After the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

9 Data Security

6zzz applies a layered approach to data security, combining technical, organisational, and procedural controls to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

9.1 Technical Controls

• All data in transit is protected by 256-bit SSL/TLS encryption;
• Sensitive data at rest — including KYC documents and financial records — is stored using AES-256 encryption;
• Production databases are isolated from public-facing infrastructure via firewalled network segmentation;
• Platform access requires multi-factor authentication for all administrative and operational personnel;
• Automated intrusion detection systems monitor for unusual access patterns 24/7.

9.2 Organisational Controls

• Access to personal data is granted on a strict need-to-know basis and is reviewed quarterly;
• All 6zzz personnel with access to personal data are bound by confidentiality obligations;
• Third-party data processors are vetted and bound by contractual data protection obligations before being granted any access to user data;
• Internal data protection policies are reviewed and updated at least annually.

9.3 Your Role in Security

While 6zzz takes extensive measures to protect your data on our end, account security also depends on the actions you take. We strongly recommend using a unique, strong password for your 6zzz account, enabling two-factor authentication (2FA), and never sharing your login credentials with any third party. 6zzz support staff will never ask for your password.

10 Your Rights

As a 6zzz user, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered username and a description of your request. We will respond within 5 business days and resolve your request within 30 calendar days.

Please note that some rights are subject to limitations where retention of data is required by law — for example, transaction records must be retained for 7 years under applicable financial record-keeping regulations, and this obligation overrides an erasure request in respect of those specific records.

11 Children and Minors

The 6zzz platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any individual under the age of 21. The registration process includes an age declaration, and KYC verification is required to confirm this declaration.

If 6zzz discovers that personal data has been collected from an individual under 21 years of age, that account will be immediately suspended and all associated personal data will be securely deleted from our systems. If you are a parent or guardian and believe a minor has created an account on 6zzz, please contact [email protected] immediately so we can take prompt action.

12 Third-Party Links

The 6zzz platform may contain references to third-party services — for example, payment processors such as bKash and Nagad. Where links to external platforms exist for the purpose of completing a payment transaction, those platforms operate under their own privacy policies and terms of service.

6zzz is not responsible for the privacy practices or content of any third-party platform. We encourage you to review the privacy policy of any third-party service you interact with in the course of using 6zzz — particularly your mobile banking provider's privacy policy in relation to bKash, Nagad, Rocket, or Upay transactions.

Game content delivered by studio providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi is rendered within the 6zzz platform environment. Any data collected by those providers in the course of a game session is governed by their respective data processing agreements with 6zzz, under which they are prohibited from independently collecting, storing, or using player data outside the scope of game delivery.

13 Changes to This Policy

6zzz reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify registered users by email and/or by posting a prominent notice on the 6zzz platform for a period of at least 14 days before the updated policy takes effect.

The effective date at the top of this policy will be updated to reflect the date of the most recent revision. Continued use of the 6zzz platform after the effective date of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not accept the revised policy, you may close your account by contacting [email protected].

We recommend reviewing this Privacy Policy periodically so you remain informed about how 6zzz protects your personal data. The most current version will always be available at https://6zzz.bio/privacy-policy.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 6zzz handles your personal data, please contact our data support team using the details below. All privacy-related communications should be sent in English and include your registered username so we can locate your account records promptly.

For formal data subject requests (access, erasure, portability, rectification), please include the subject line "Data Subject Request — [Your Username]" in your email so it is routed to the appropriate team member without delay.

We are committed to resolving all privacy-related concerns fairly and transparently. If you are not satisfied with our response to a privacy request, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction.